Delivery Options
Please note: Supplier delivered products and other items, such as furniture orders, are delivered separately and may take a little longer to arrive. Please note - no other promotional codes can be used in conjunction with a free delivery code.
Description Of Products
We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.
However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:
o The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy
o The product packaging may vary from the product images on the website
o The weights and product dimensions given are approximate only
o The key features and product attributes are based on information provided to us by the manufacturer and these may vary
o Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. NB - Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products.
o The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted. Store stock is a guide only so please contact your nearest store before visiting.
In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.
Product Pricing
WCS is a multi channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.
However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.
Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team but is not currently available through the stores or through the in store ordering facility.
Product Pricing on the website can be displayed including VAT or Excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.
Some products may be exempt from additional discount and this will be indicated on the product to advise also our star buys exclude additional discount as we are offering you the best price possible.
Purchase Of Goods
Placing an order on the Wcs website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.
For the avoidance of doubt, any such contract between you and WCS, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and WCSLimited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.
The order process is as follows:
o Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our Delivery Options.
o Goods that are being delivered directly from our suppliers (usually furniture or larger machines) can take a little longer to be shipped. You will be contacted by them directly to arrange delivery. Please see the Direct from Supplier section in the Delivery Options section above.
o Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment.
o You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us.
o Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.
o Once the goods are picked and packed and ready for despatch, a contract between you and us is in place at this point.
If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:
· 1. There was an error in how the product was described or priced on the website
· 2. One of the products in the order is currently out of stock
· 3. We are unable to take full payment for your order
· 4. You did not fulfil your obligations as set out under these terms and conditions
· 5. Stamps need to be purchased with another item with a minimum value of £5
· 6. If the item you are purchasing is a bladed item it has the following rules:- Under the Offensive Weapons Act 1996 it is an offence to sell knives, knife blades, or any other product that may be perceived as an offensive weapon, to persons under the age of 18. Please be aware WCSwill verify your age before dispatching your order, products on the website can only be delivered to one of our stores where you will be required to provide proof of age when collecting your order.
· 7. Some items may have a limit to the quantity you are able to purchase, and some can only be delivered to the address your payment method is registered to.
Cancelling Your Order
If you enter a Contract with WCS as a consumer, you are entitled to cancel the Contract at any time within fourteen (14) working days, beginning on the day after you received the Products. You have this right under the Consumer Contracts Regulations June 2014 and you will receive a full refund of the price paid for the Products in accordance with our Delivery & Returns Policies. To exercise the right of cancellation, you must inform us by sending an email to info@wcs-store.co.uk.
WCS reserves the right cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please see our Returns and Refunds policy on the circumstances as to how and when you can cancel your order.
Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.
Exceptions apply to orders for personalised products which cannot be cancelled by you once your order has been received, as these products are tailored for you and may already be in production as a result of your order.
Methods Of Payment
At the present time, payment can be made using credit/debit cards or through a WCS Business Account.
Cheques are not acceptable as a payment method for orders taken on the website.
You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo, American Express and Diners Club International). Secure servers offer WCS customers the highest level of security when entering credit card details over the Internet
All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition we have additional Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render WCS liable for any delay or non-delivery.
We offer two ways to pay for your order using your PayPal account. On certain products, or for orders over £30, you will be offered the PayPal pay in 3 option. You can also pay for your order in one payment using your PayPal account. If PayPal refuses to authorise payment or we do not at our complete discretion find our anti-fraud checks to be satisfactory, we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery.